H2Affordability: How Water Bill Assistance Programs Miss the Mark

Environmental Policy Innovation Center's report H2Affordability: How Water Bill Assistance Programs Miss the Mark analyzed customer assistance programs offered at 20 of the largest water utilities in the U.S. EPIC focused on five important factors that ensure the assistance is equitable and efficient: ease of access, the application process, eligibility and effectiveness, typical assistance offered, and mode of administration. Based on EPIC's analysis detailed in the report, they make several policy recommendations to improve current customer assistance programs - and ultimately improve equity and affordability.

Click the link below to download the report.